Frequently Asked Questions (FAQ)
Welcome to the Zolo Shop BD FAQ page! Here, you'll find answers to some of the most common questions we receive. If you have any other inquiries, feel free to contact us directly.
What products do you sell?
We offer a wide range of gifts and stationery products, including unique notebooks, journals, planners, personalized items, and creative gift sets. Whether you’re looking for something special for a friend, family member, or colleague, we have something for everyone!
Do you offer free shipping?
Yes! We offer free standard shipping on all orders, regardless of the order size or value. Our goal is to make your shopping experience as smooth and affordable as possible.
How long will it take to receive my order?
Orders are processed within 1-2 business days, and delivery times range from 3-7 business days depending on your location. Please note that during peak seasons or due to unforeseen circumstances, shipping times may vary.
Can I track my order?
Yes! Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package through the courier's website.
Do you accept returns?
Yes, we accept returns within 30 days of receiving your order. To be eligible for a return, the item must be unused, undamaged, and in its original condition. Please visit our Return & Refund Policy page for more details.
What if I received a damaged or defective product?
If you receive a damaged or defective product, please contact us immediately. We will arrange for a return and either provide a replacement or issue a refund, depending on your preference. Please report any issues within 7 days of receiving your order.
Do you offer gift wrapping?
At the moment, we do not offer gift wrapping. However, we ensure that all items are carefully packaged to ensure they arrive in perfect condition.
How can I contact customer support?
You can reach our customer support team through the Contact Us page on our website. We’ll be happy to assist you with any questions or concerns you may have!
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is processed safely. We do not store your payment details, and all transactions are encrypted to protect your personal data.
Can I change or cancel my order after placing it?
Once an order is placed, it is processed quickly. If you need to make any changes or cancel your order, please contact us immediately. We’ll do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.
